Privacy Policy

1. Introduction

Welcome to Worqbook ("we," "our," or "us"). Worqbook is operated by Tech Udyam Solutions Private Limited, a company registered in India. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website worqbook.com and use our AI-powered educational workbook generation services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us. This includes:

• Name and email address
• Phone number (optional)
• Billing address
• Account credentials (username and password)

2.2 Payment Information

When you make a purchase, payment processing is handled by Razorpay, our trusted payment partner. We do not store your complete credit card or debit card details on our servers. Razorpay processes your payment information in accordance with their own privacy policy and PCI-DSS compliance standards.

2.3 Automatically Collected Information

When you access our website, we automatically collect certain information about your device and usage, including:

• IP address and browser type
• Device information (operating system, device type)
• Pages visited and time spent on pages
• Referring website or source
• Interaction with our services (workbooks created, features used)

2.4 Workbook Generation Data

When you use our AI-powered workbook generation service, we collect the parameters and preferences you select (such as subject, topic, difficulty level, and customization options) to generate your personalized workbooks. This data helps us improve our AI models and provide better educational content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To generate personalized workbooks, process orders, and deliver digital products
• Account Management: To create and manage your user account, save your workbooks, and provide customer support
• Payment Processing: To process payments and prevent fraud
• Communication: To send order confirmations, delivery updates, and respond to your inquiries
• Improvement: To analyze usage patterns and improve our services, AI algorithms, and user experience
• Marketing: With your consent, to send promotional emails about new features, products, or offers (you can opt-out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

• Razorpay: For secure payment processing
• DigitalOcean: For cloud storage of generated workbooks
• Anthropic (Claude AI): For AI-powered content generation (only workbook parameters are shared, not personal data)
• Email Service Providers: For sending transactional and marketing emails

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and authentication measures
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account data is retained while your account is active and for up to 2 years after account closure
• Transaction records are retained for 7 years as required by Indian tax laws
• Generated workbooks are stored for 1 year from creation or until you delete them
• Usage analytics are retained in anonymized form indefinitely

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at support@worqbook.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

For users between 13 and 18 years of age, we recommend that parents or guardians supervise their use of our services and review this Privacy Policy together.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India where our service providers operate. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in compliance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: